Welcome to Shoreline Coordination Services. 

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I’m Heaven - thank you for visiting my page! Cookie (admin dog) is also pictured on the right.

I’m a Support Coordinator and Psychosocial Recovery Coach, offering remote support to NDIS

participants across Australia. My approach is warm, person-centred, and built on a strong

foundation of knowledge, experience, and care.

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My Background

Before starting Shoreline Coordination Services, I spent over four years working within the

National Disability Insurance Agency (NDIA) in a range of specialised teams, including:

• Senior Planner - Gold Coast & Logan

• Senior Advisor, Technical Advisory Branch (TAB) - National

• Senior Case Manager & Team Leader, Administrative Appeals Tribunal (AAT) Branch - Queensland
   

Prior to my work at the NDIA, I was a Case Manager with Queensland Corrective Services, supporting individuals through complex systems and helping them access the right supports.

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Qualifications & Specialisations

I hold degrees in Psychological Science and Criminology/Criminal Justice, along with additional training in Trauma-Informed Care.
 

While I work with people with a wide range of disabilities, my key areas of specialisation are:

• Psychosocial Disabilities

• Autism Spectrum Disorder (ASD)

 

How I Work

At this stage, we support Plan Managed and Self Managed NDIS participants.

My goal is to make your NDIS journey clearer, less overwhelming, and more empowering - ensuring that your supports are tailored to your goals and needs.

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I am able to offer remote support (video calls/phone calls) Australia-wide and already do so for many Participants. Due to this, I have a strong understanding of resources available interstate as well as within sunny Queensland.